Norwegian Cruise Line Cancellation and Refund Policy
Cancellation Updates:
Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options.
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Cancellation fees for cruise, air, land and other charges will follow the schedule below and apply to all guests on the reservation. Cancellation fees for air, land and other add-on charges will apply even if the reservation is not cancelled in full. Gateway changes for air and name changes for cruise, air, land and other add-ons are considered cancellations. Cancellations must be telephoned to NCL's Reservations Department by your travel agent. Depending on when the cruise is canceled, cancellation charges will be assessed as stated on the Cancellation Fee Schedule.
- Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is cancelled, a cancellation fee will apply.
- No refunds will be given on any cruise for no-shows.
- No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise.
- Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees.
- Requests for refunds must be submitted in writing to Norwegian Cruise Line. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Refund processing time is about 3 to 4 weeks. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Group passenger policies may differ. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice.
- No refunds will be given for any missed days of a Land Package.
- Cancellation fees for air, land and other add-on charges will apply even if the reservation is not cancelled in full.
- The air deposit made under the Interactive Air Program at the time of booking is non-refundable. Forfeiture of the air deposit will result from any flight cancellations, stop-over changes, or class-of-service upgrades.
- Cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight.
- If your reservation includes a Restricted Air flight, any change will incur a 100% cancellation charge of the flight cost together with the full cost of booking another flight.
- Cancellation fees for ground transfers will apply if removed within 21 days of the start of the sailing.
- Gateway changes, flight date changes and name substitutions are considered cancellations, and air cancellation fees will apply. Additionally, spelling corrections may be considered cancellations.
Name substitutions and departure date changes for cruise, land and other add-ons are considered cancellations and are subject to cancellation fees.
- The above schedule of cancellation fees will begin immediately once money has been applied to the reservation.
Cruise/Cruisetour and Air Cancellation Fee
| Days Prior to Departure |
Cancellation Charge Per Guest |
| 119 - 91 - Days |
25% |
| 90 - 61 - Days |
50% |
| 60 - 31 - Days |
75% |
| 30 or less - Days |
100% |
* All Sailings (Club Balcony Suites and Below)
Last Modified: 10/01/2025
Cruise/Cruisetour and Air Cancellation Fee
| Days Prior to Departure |
Cancellation Charge Per Guest |
| 119 - 91 - Days |
25% |
| 105 - 91 - Days |
50% |
| 90 - 61 - Days |
75% |
| 60 or less - Days |
100% |
* The Haven Suites, Suites and Garden Villas
Last Modified: 10/01/2025
Land Add-on Cancellation Fee
| Days Prior to Departure |
Cancellation Charge Per Guest |
| 119 - 91 - Days |
0% |
| 90-61 - Days |
0% |
| 60-31 - Days |
75% |
| 30 or less - Days |
100% |
* All Sailings (Club Balcony Suites and Below)
Last Modified: 10/01/2025
Land Add-on Cancellation Fee
| Days Prior to Departure |
Cancellation Charge Per Guest |
| 119 - 106 - Days |
0% |
| 105 - 91 - Days |
0% |
| 90 - 61 - Days |
0% |
| 60 or less - Days |
100% |
* The Haven Suites, Suites and Garden Villas
Last Modified: 10/01/2025
No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise. Requests for refunds must be in writing to Norwegian Cruise Line. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Refund processing time is about 3-4 weeks. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Group passenger policies may differ. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. Haven
Cancellation Policies are subject to change by the cruise line. For the most current Norwegian Cruise Line and Refund Policies, please refer to the Norwegian Cruise Line website or a Norwegian Cruise Line brochure.
Link to Norwegian Cruise Line cancellation policies: http://www.ncl.com/about/cancellation-fee-schedule
