Explora Journeys Cancellation and Refund Policy
Last Updated: September 2026 |
Reviewed by: Daniela Cervantes, Staff Writer
Cancellation Updates:
Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options.
CANCELLATION BY THE GUEST
Cancellation of the Booking must be requested verbally or in writing (registered letter, email or fax) from the Guest or Guest's Sales Agent and received by the Explora Experience Centre. All tickets issued, and the confirmation invoice must be returned together with the notice of cancellation.
"No-show" upon departure or breaking of Journey Package (disembarkation prior to termination of the voyage) shall be considered as a cancellation made on the day of departure and subject to a 100% cancellation charge.
Grace Period: If Booking Creation date is earlier than 365 days before the departure of the Journey, Guest is allowed to cancel the booking without fees during a "grace period" of 10 days from Booking Creation date.
CANCELLATION BY THE COMPANY
The Company reserves the right to cancel any Journey at any time by giving written notice to the Guest but shall not be liable for additional compensation, if:
- (i) the cancellation is due to an event of Force Majeure and/or any unusual /or unforeseeable circumstances beyond the Company's control, the consequences of which could not have been avoided by the Company even though it has exercised all due care;
- (ii) the number of persons enrolled for the Journey is smaller than 50% of the Guest capacity of the relevant ship.
In both cases above, the Company will offer the Guest the choice of:
- a) Receiving a full refund of all money paid; or
- b) Booking another Journey from the Company's brochure and/or from the Official Website of equivalent or superior quality at no extra cost, if available; or
- c) Booking another Journey from the Company's brochure and/or from the Official Website of lower quality, if available, with a refund of the difference in price.
15.3 The Guest's decision must be notified to the Company in writing or via their Sales Agent.
Standard Cancellation Policy (Ocean Terraces & Ocean Penthouses)
| Days Prior to Departure |
Cancellation Charge Per Guest |
| 150+ - Days |
$200 USD / ?200 administrative fee (Converts to Future Journey Credit valid for 12 months) |
| 150 - 121 Days |
15% of total fare |
| 120 - 91 Days |
25% of total fare |
| 90 - 61 Days |
50% of total fare |
| 60 - 31 Days |
75% of total fare |
| 30 - 0 Days |
No refund |
Last Modified: 09/11/2026
Suite Cancellation Policy (Ocean Residences & Owner's Residence)
| Days Prior to Departure |
Cancellation Charge Per Guest |
| 201+ - Days |
$400 USD / ?400 administrative fee (Converts to Future Journey Credit valid for 12 months) |
| 200 - 151 Days |
25% of total fare |
| 150 - 121 Days |
45% of total fare |
| 120 - 91 Days |
65% of total fare |
| 90 - 61 Days |
85% of total fare |
| 60 - 0 Days |
No refund |
Last Modified: 09/11/2026
SPECIAL CASES
If the increase in the Journey Fare amounts to more than 8% of the total Journey Fare at the time of Booking, the Guest will be entitled to cancel the Contract with a full refund of the Journey Fare within the limits and to the extent of the amount effectively paid by the Guest at the time of cancellation. Such right of refund does not include insurance premiums paid which are in no case refundable.
In the case of a Booking made by a Guest who was not aware at the time of Booking and could not have reasonably known at the time of Booking that she was pregnant over the terms provided, the Company will offer the Guest the choice of Booking another Journey from the Company's brochure and/or from the Official Website of equivalent quality compliant with the above mentioned terms, if available; or cancelling and receiving a full refund of the full price paid by that Guest for any cancellation of Booking as long as such cancellation is notified immediately as soon as such a Guest becomes aware of her condition. The refund will not include insurance premiums paid which are in no case refundable.
Cancellation Policies are subject to change by the cruise line. For the most current Explora Journeys and Refund Policies, please refer to the Explora Journeys website or a Explora Journeys brochure.
Link to Explora Journeys cancellation policies: https://explorajourneys.com/mx/en/info/terms-and-conditions
